APPROACHES TO COMPUTERIZATION IN SMALL BUSINESSES IN GREECE

It is widely recognized that IT has made considerable inroads into large organizations, such that the majority now rely on IT for their day-to-day operations. The position regarding small businesses is less clear as they face somewhat different opportunities and constraints. In particular, the approach to computerization in small firms in less developed national IT environments has received little attention in the literature. This paper reports on the results of a survey of the approaches adopted by small firms in Greece. The findings are analyzed in terms of previous experience with computers, factors influencing the decision to adopt IT, advice received, staff involvement in IS development, training, and problems encountered and the solutions adopted. The results are compared with an earlier study performed five years ago in order to identify recent trends

RFID-enabled Supply Chain Collaboration Services in a Networked Retail Business Environment

Since the early 1990s, there has been a growing understanding that supply chain management should be built around information sharing and collaboration among supply chain partners. The emergence of RFID technology is expected to revolutionize many of the collaborative supply chain processes and to empower new collaboration scenarios, such as anti-counterfeiting, product recall and reverse logistics, collaborative in-store promotion management and total inventory management. This paper proposes eight RFID-enabled supply chain collaboration services (e.g. dynamic pricing, smart recall, in-store promotion management, out-of-shelf response) in a networked retail business environment. The services are characterized, on a high-level, by the information shared between retailers and suppliers, the level of tagging (pallet/case/item level) and the location of the tag readers. Also, a scalable-distributed network architecture, building on the possibilities provided by web service orchestration and data stream management systems, is proposed to support these collaborative supply chain management processes. However, this paper introduces into a research-in-progress with the ultimate purpose to assess and categorize the RFID-enabled supply chain collaboration services according to four dimensions: the extent of collaboration required between retailers and suppliers, the RFID technology requirements, the transformation of existing (or the introduction of new) processes and the business performance impact of the RFID-enabled collaborative service. This research is partly funded by the European Commission (IST-2005, FP6) through the IST SMART research project with participating user companies being European grocery retailers and suppliers from the fast-moving consumer goods sector

MODELING THE INFORMATION QUALITY OF OBJECT TRACKING SYSTEMS

Advances in information and communication technologies, such as Radio Frequency Identification (RFID), mobile and wireless mesh networks, bring us closer to the vision of “Internet of Things”, a global network of people, products or objects that can be easily readable, recognizable, locatable, and manageable over the world wide web. Such a network can provide ubiquitous and real-time information on movements of objects; and object tracking systems monitor the moving objects and register their on-going location in the context of higher-level applications, such as supply chain management, food traceability and retail, where monitoring of objects is required. This paper investigates information quality of object tracking systems and proposes an analytical model that measures the degree of information completeness of object tracking systems based on the scope and depth of their data capturing capabilities. We demonstrate that the information completeness of object tracking systems is influenced by the configuration of object tracking systems. The model may be used for both ex-ante and ex-post evaluations of object tracking systems, under the auspices of their information quality requirements, considering that their use is expected to blossom in the “Internet-of- Things” era

A conceptual framework for supply chain collaboration:empirical evidence from the agri-food industry

Purpose - The purpose of this paper is to analyse the concept of supply chain collaboration and to provide an overall framework that can be used as a conceptual landmark for further empirical research. In addition, the concept is explored in the context of agri-food industry and particularities are identified. Finally, the paper submits empirical evidence from an exploratory case study in the agri-food industry, at the grower-processor interface, and information regarding the way the concept is actually applied in small medium-sized enterprises (SMEs) is presented. Design/methodology/approach - The paper employed case study research by conducting in-depth interviews in the two companies. Findings - Supply chain collaboration concept is of significant importance for the agri-food industry however, some constraints arise due to the nature of industry's products, and the specific structure of the sector. Subsequently, collaboration in the supply chain is often limited to operational issues and to logistics-related activities. Research limitations/implications - Research is limited to a single case study and further qualitative testing of the conceptual model is needed in order to adjust the model before large scale testing. Practical implications - Case study findings may be transferable to other similar dual relationships at the grower-processor interface. Weaker parts in asymmetric relationships have opportunities to improve their position, altering the dependence balance, by achieving product/process excellence. Originality/value - The paper provides evidence regarding the applicability of the supply chain collaboration concept in the agri-food industry. It takes into consideration not relationships between big multinational companies, but SMEs

Information systems in the national context: the case of Greece

This book presents an up to date view of the diffusion of information technology and information systems in Greece. It relates the national socio-economic context and the policies of the Greek government to the use and impact of IT and IS in the major sectors of the Greek economy. This is compared to the traditional 'textbook' examples of the USA and north-west Europe. The book is a valuable guide not only for Greek academics, managers and policy-makers but also for researchers and practitioners in countries with a similar socio-economic profile to that of Greece